FAQ

What is Western Union Money Transfer service?

Western Union is a leader in worldwide money transfer service. Western Union allows consumers to send and receive money in minutes at more than 437,000 locations in 200 countries worldwide. In certain countries it is only possible to receive money.

Who are Western Union agents?

Agents are companies that provide money transfer service on behalf of Western Union. Agents are banks, post offices, exchange offices, travel agencies and other.
In Republic of Serbia money sent via Western Union can be picked up in all banks subagents of Eki Transfers. Information regarding nearest bank location is available on our locations map or at Customer service centre phone number + 381 11 3 300 300.

Who would need to use Western Union Money Transfer service?

Anyone who needs to send or receive money quickly: people who are supporting friends or relatives, tourists, business people or anyone who needs to pay a bill immediately. Western Union service is used when money has to reach another person quickly and urgently.

Do you need bank account to use Western Union service?

Western Union service does not require bank account.

How long does it take to receive money send via Western Union?

Transfer is completed within minutes, regardless of where are you in the world and depending on working hours of pay-out location and time – zone difference.

How much does it cost to send money via Western Union-a?

The fee varies, it depends from the amount of money for sending and sending country. The fee is always paid by the Sender on sending location. More details about fee you can get from local agent in the sending country.

Working hours of Western Union service?

Western Union provides service 24 hours a day, 365 days a year. Each Western Union location determines its own working hours, although most agent locations maintain extended working hours or are opened 24 hours a day. In Serbia working hours of Western Union locations are customized with local working hours of banks.

How do I find a Western Union location in Serbia ?

The nearest location you can find on our map locations .

What needs to take over money that was sent via Western Union?

With a valid identification document it is needed to know the following data: Money Transfer Control Number - MTCN, sender's name and surname, the amount sent and the country from which the money is sent (and the city if the transaction is from the U.S. or Mexico).

Who tells the recipient money transfer control number - MTCN?

Sender receives immediately after payment the money transfer control number from the bank employee, of which number the recipient must be advised because it is required information when taking the money.

How can you be sure that the money reached the right hands?

The money can be taken only by the person on whose name the money is sent and only that person should receive report on data from the form after sending the money. In addition, each transfer gets its own unique control number.

The currency used for money transfers via Western Union in Serbia?

Money transfer in Serbia is exclusively in euro.